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45 results returned

  • Conversation design for voice

    We learn the basics of designing content for voicebots. We look at how the voice channel differs from chat and which features you can use to enhance your voice flows.

    • Path
    • Duration 30m
    • Intermediate

  • Building trust through security & data protection

    Data security is essential for protecting sensitive information and maintaining customer trust. Boost.ai helps businesses build trust by offering tools for data protection and compliance. This lesson covers Boost.ai’s security measures, emphasizing cloud hosting as a secure solution and how...

    • Path
    • Duration 14m
    • Beginner

  • Why support multiple languages?

    If you are interested in finding out how multiple languages work, why and when it should be implemented, and how to get started. Then this is the course for you.

    • Path
    • Duration 8m
    • Beginner

  • How boost.ai leverages generative AI

    Get an overview of how boost.ai build and implement high performing virtual assistants by leveraging Generative AI within our custom platform.

    • Path
    • Duration 30m
    • Beginner

  • Security & privacy features in the boost platform

    Boost.ai is an organisation that takes security and privacy very seriously, and the platform has several features that will help you manage you and your end user's date securely and responsibly. We can not give advice on how to configure...

    • Path
    • Duration 1.3h
    • Intermediate

  • What parts make up a virtual agent?

    Are you new to boost.ai's platform, or curious what it is? In this course we explain how our platform is set up, in broad lines, to help you understand how we help you deliver great virtual agents.

    • Duration 4m
    • Beginner

  • Automate more interactions

    The automation rate tracks how many interactions we can resolve without involving a human. It is one of the most central Key Performance Indicators (KPIs) for virtual agent projects, because automated interactions save time, money and resources. This course covers...

    • Path
    • Duration 1h
    • Beginner

  • Working with intent overview

    In this course, we introduce the intent overview tool and explain why it's such an important tool for running an efficient virtual agent project. We show what you can do with it, and share examples of how to use it...

    • Path
    • Duration 30m
    • Beginner

  • Increase your traffic

    In this course, we cover methods to increase your traffic based on real data from live projects. You'll learn how to categorize initiatives to increase traffic, and how to find ones that fit your virtual agent's project.

    • Path
    • Duration 1h
    • Beginner

  • Teaching our VA to understand & respond to users

    In its simplest form, a virtual agent needs to understand what users are saying and respond appropriately. In this activity, we are going to dive into how we build understanding and create responses in the boost.ai platform.

    • Duration 15m
    • Beginner

  • Building virtual agents with boost.ai

    Building virtual agents might sound like a big task, but it's not that bad so long as we approach it systematically. This course is all about giving you an overview of how it's done.

    • Path
    • Duration 46m

  • The boost.ai platform

    Get a quick overview of what virtual agents are, the parts that they are made of and how they work within the boost.ai platform.

    • Path
    • Duration 17m
    • Beginner

  • Understanding the boost.ai platform

    If you a new to the boost.ai platform and need to get a 10.000 overview of the product and how it works, then this is where you start.

    • Collection
    • Duration 1.1h
    • Beginner

  • Building flexible responses with generative action

    Generative action allows us to create dynamic and flexible responses that cover multiple scenarios and use cases. This course gives an introduction to how to write instructions, upload knowledge, design action and API hooks, and set up guardrails, making sure...

    • Path
    • Duration 1.3h
    • Beginner

  • LLM-powered features & tools

    In this course we've highlighted some of our exciting LLM-powered features and tools. 

    • Path
    • Duration 10m
    • Beginner

  • How to reduce immediate human escalation

    Reduce immediate human escalation and improve automation. Learn how to reduce the number of users who ask to speak to a human without trying the virtual agent first.

    • Path
    • Duration 15m
    • Intermediate

  • Covering a wide range of topics & tasks in days

    We can combine a variety of different methods to create a virtual agent ready to answer questions on thousands of topics. In this course we will se what they are and their strengths. 

    • Duration 6m
    • Beginner

  • Measuring and analysing CSAT

    Customer satisfaction, or CSAT, is an important metric that can be difficult to work with. In this course you will learn not only how to best measure CSAT, but also how to analyse your CSAT data.

    • Path
    • Duration 1.5h
    • Beginner

  • Your virtual agent in 'hypercare'

    Let's look at the activities we undertake in the period after the virtual agent goes live. From conversation review to the tool we have to improve the virtual agent, everything is covered in the period we call hypercare.

    • Path
    • Duration 30m
    • Beginner

  • Project manager certificate

    In this collection we cover the entire journey of getting, building and improving your virtual agent from start to finish. It's a bird's eye view of virtual agent projects covering what you need to know if you are managing a...

    • Collection
    • Duration 1.8h
    • Beginner
    • Credential

  • Virtual agent in production

    Let's look at the steps we take when our virtual agent is in production to improve it. We look at the different types of initiatives we might take to increase traffic by increasing visibility and improving channel strategy, expanding the...

    • Path
    • Duration 25m
    • Beginner

  • Planning your virtual agent

    Let's look at everything you need to know about virtual agent projects with boost.ai before you start building. We look at why you need a virtual agent, scoping, KPIs, and success planning.

    • Path
    • Duration 27m
    • Beginner

  • Implementing your virtual agent

    Let's look at the important parts of implementing a virtual agent. We cover the whole process from building the VA to quality assurance.

    • Path
    • Duration 25m
    • Beginner