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41 results returned

  • Agent orchestration

    This course looks at how agent orchestration enables efficient, scalable agentic projects by routing questions to the right agent and providing fallback handling when no specialist agent is the right fit.

    • Path
    • Duration 1h
    • Beginner

  • Onboarding add-on for voice

    Are you a new AI trainer looking to build your first voice agent? Well, in that case, the basic onboarding might not be enough. This add-on contains some extra courses to help you on your way.

    • Collection
    • Duration 1.3h
    • Beginner

  • Onboarding add-on for Intent based routing

    Are you a new AI trainer looking to train your first custom NLU model? Well, in that case, the basic onboarding might not be enough. This add-on contains some extra courses to help you on your way.

    • Collection
    • Duration 4.4h
    • Intermediate

  • Testing your AI agent

    Testing ensures your AI agent works as intended and catches issues early. This course introduces boost.ai’s testing tools, showing how to use them effectively and understand their strengths and limitations.

    • Path
    • Duration 55m
    • Beginner

  • Create and design basic content

    Learn how to create clear, helpful responses using the essential tools for designing AI agent replies.

    • Path
    • Duration 45m
    • Intermediate

  • Basic onboarding for AI Trainers

    Are you an aspiring AI Trainer? This is the perfect onboarding for you to take as you build your first AI agent. Learn all the basic tools to train a custom model, create responses, and get a feel for how...

    • Collection
    • Duration 6.1h
    • Intermediate
    • Credential

  • Welcome to the AI trainer onboarding

    This short introduction explains how the onboarding is structured and suggests which courses you should focus on first.

    • Path
    • Duration 10m
    • Intermediate

  • Improve the model with test results

    Test results are the ultimate tool for benchmarking and improving a custom-trained NLU model. This course introduces the various kinds of issues we can find here and how to resolve them, improving prediction accuracy.

    • Path
    • Duration 1.3h
    • Intermediate

  • Build an intent hierarchy

    Learn how to build and navigate the intent hierarchy — the foundation that defines what your AI agent knows and how it responds.

    • Path
    • Duration 30m
    • Intermediate

  • Intro to language processing

    The language processing algorithm is a central part of how our custom NLU model understands languages. In this course, we will see how big of an impact this algorithm can have on model performance and how it works.

    • Path
    • Duration 1.2h
    • Intermediate

  • Improve the model with clean-up reports

    The clean-up reports are built-in reports that tell you where to improve your trained NLU model. In this course, we will go through some of the more important reports and give you an idea of where to start.

    • Path
    • Duration 50m
    • Intermediate

  • Train a prediction model

    Learn how to train a custom NLU model in boost.ai — from preparing training data to evaluating performance.

    • Path
    • Duration 1h
    • Intermediate

  • Design conversations for voice

    We learn the basics of designing content for voice agents. We look at how the voice channel differs from chat and which features you can use to enhance your voice flows.

    • Path
    • Duration 1.3h
    • Intermediate

  • Building trust through security & data protection

    Data security is essential for protecting sensitive information and maintaining customer trust. Boost.ai helps businesses build trust by offering tools for data protection and compliance. This lesson covers Boost.ai’s security measures, emphasizing cloud hosting as a secure solution and how...

    • Path
    • Duration 14m
    • Beginner

  • Why support multiple languages?

    If you are interested in finding out how multiple languages work, why and when it should be implemented, and how to get started. Then this is the course for you.

    • Path
    • Duration 8m
    • Beginner

  • Security & privacy features in the boost platform

    Boost.ai is an organisation that takes security and privacy very seriously, and the platform has several features that will help you manage you and your end user's date securely and responsibly. We can not give advice on how to configure...

    • Path
    • Duration 1.3h
    • Intermediate

  • Automate more interactions

    Understand automation rate as a key KPI for AI agents. This course explains how to measure it, why it matters, and how to identify new users and use cases to boost automation.

    • Path
    • Duration 1h
    • Beginner

  • Increase your traffic

    In this course, we cover methods to increase your traffic based on real data from live projects. You'll learn how to categorize initiatives to increase traffic, and how to find ones that fit your AI agent project.

    • Path
    • Duration 1h
    • Beginner

  • Get started with intent overview

    In this course, we introduce the intent overview tool and explain why it's such an important tool for running an efficient AI agent project. We show what you can do with it, and share examples of how to use it...

    • Path
    • Duration 30m
    • Beginner

  • Agentic action and prompt engineering

    Get started with agentic actions — learn prompt engineering through writing instructions, uploading knowledge, and designing dynamic responses with control and flexibility.

    • Path
    • Duration 1.3h
    • Beginner

  • Reduce immediate escalations

    Reduce immediate human escalation and improve automation. Learn how to reduce the number of users who ask to speak to a human without trying the AI agent first.

    • Path
    • Duration 15m
    • Intermediate

  • Measure and analyse CSAT

    Customer satisfaction, or CSAT, is an important metric that can be difficult to work with. In this course you will learn not only how to best measure CSAT, but also how to analyse your CSAT data.

    • Path
    • Duration 1.5h
    • Beginner

  • AI agent in hyper care

    Discover what happens after go-live — from conversation reviews to optimization tools, learn how we support AI agents during hyper care.

    • Path
    • Duration 30m
    • Beginner