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Project management

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9 results returned

  • Planning your virtual agent

    Let's look at everything you need to know about virtual agent projects with boost.ai before you start building. We look at why you need a virtual agent, scoping, KPIs, and success planning.

    • Path
    • Duration 27m
    • Beginner

  • Implementing your virtual agent

    Let's look at the important parts of implementing a virtual agent. We cover the whole process from building the VA to quality assurance.

    • Path
    • Duration 25m
    • Beginner

  • Your virtual agent in 'hypercare'

    Let's look at the activities we undertake in the period after the virtual agent goes live. From conversation review to the tool we have to improve the virtual agent, everything is covered in the period we call hypercare.

    • Path
    • Duration 30m
    • Beginner

  • Virtual agent in production

    Let's look at the steps we take when our virtual agent is in production to improve it. We look at the different types of initiatives we might take to increase traffic by increasing visibility and improving channel strategy, expanding the...

    • Path
    • Duration 25m
    • Beginner

  • Create value by implementing live chat

    This course explores the question "How can your project benefit from a live chat integration?" It also shows how boost.ai's human chat works, which is boost.ai's own live chat solution.

    • Path
    • Duration 40m
    • Intermediate

  • Working with intent overview

    In this course, we introduce the intent overview tool and explain why it's such an important tool for running an efficient virtual agent project. We show what you can do with it, and share examples of how to use it...

    • Path
    • Duration 30m
    • Beginner

  • Security & privacy features in the boost platform

    Boost.ai is an organisation that takes security and privacy very seriously, and the platform has several features that will help you manage you and your end user's date securely and responsibly. We can not give advice on how to configure...

    • Path
    • Duration 1.3h
    • Intermediate

  • Building trust through security & data protection

    Data security is essential for protecting sensitive information and maintaining customer trust. Boost.ai helps businesses build trust by offering tools for data protection and compliance. This lesson covers Boost.ai’s security measures, emphasizing cloud hosting as a secure solution and how...

    • Path
    • Duration 14m
    • Beginner

  • Onboarding for project managers

    Are you the project manager for a new virtual agent? This onboarding covers the entire implementation journey, from planning to building to going live. Take this onboarding to stay one step ahead and lead your team to success.

    • Collection
    • Duration 1.8h
    • Beginner
    • Credential